Scholfield Honda

Dear Mr. Scholfield,

We visited you dealership on December 30^th and left with a used Honda Civic primarily because of the amount of detailed information & support displayed to us through Brandon?. & I'm sorry I didn't catch his last name. 

Brandon was courteous, helpful, answered questions, worked with us on options and stayed with us through the whole process.  We never felt rushed, pressured and/or handled.  All in all it was a great experience.  Now I wasn't a big fan of the "tell me what dollar amount" game, but other than that? a true professional.

Just wanted to pass this info on to you.   I'm sure you hear about things when they don't go well? so I wanted to be sure to let you know about one that did.

Once again, we are grateful for our new/used Honda & appreciate of Brandon?

Sincerely,

Bud S.

December 30th, 2011

Dear Mr. Scholfield,

 

 I wanted to make you aware of the extra steps one of your employees, Debra Carson, took to make sure I remained a happy customer. You do not have the time for me to go into details; basically a service charge for some work which was not completed just hit me the wrong way. Especially after finding out much more expensive work would have to be performed on my truck.

 

Since the Service Manager was not available on Saturday I spoke with Debra about the situation. The Manager was still out on Monday and Debra went right to work to find a solution. Even though I could have had the repair work done elsewhere for $100.00 cheaper, I stayed with Scholfield Honda because of Debra's determination to address my concerns and find middle ground.

 

I have two Honda's not because I am sold on Honda but because I am sold on the customer service provided by Scholfield Honda. Debra Carson is a prime example of someone who cares.

 

Sincerely,

 

F.O. "Andy" B.

December 9th, 2011

Dear Mr. Scholfield,

I just wanted to send a thank you to Marcus Petty and the West Service Center employees who worked on my car this past Saturday.  My husband and I were visiting Wichita Friday and Saturday.  When we drove into the hotel parking lot at 4:30pm Friday, the alternator went out.  The chevy dealership across the highway from out hotel helped us contact the service center.  We were able to get the car dropped off before close on Friday.  The car was ready before they closed on Saturday so that we could return home.  Thank you very much for helping a couple of stranded travelers!

Michelle M.

November 21st, 2011

Dear Mr. Scholfield,

I had the pleasure of visiting your store twice last week and want to thank you and your staff for the exceptional service I received.  Matt Caton, Padraic O.Donnell, Jennifer, and one other gentleman in accessories and parts were great!  They treated me with respect, care, patience, and concern.  It is not easy travelling with children to an auto repair center, and your facility and its people truly make it easier and even enjoyable.  From the ability to receive beverages to the beautiful waiting area,  and my favorite, clean and beautiful bathrooms, Scholfield is the place to go.  I also had the privilege of dealing with wonderful staff at the Honda Repair shop on east Kellogg. The staff was great!  They made it so easy for me to get a rental car and did a wonderful job on repairing my Honda's dents and scrapes.  The staff even helped me get my car seats in (after 5pm)  with a smile on their face and no hurry at all (on a Friday evening).  

Mr. Scholfield you sure are doing a lot of things right, and one being treating your staff well.  Thanks for your efforts!

Sincerely a satisfied customer,

Danielle and Tony Kavalauskas.

November 13th, 2011

Dear Mr. Scholfield,

Congratulations on having two very good employees- Joan in Parts and Jason Shire. I was locked out of my Fit and they worked with me until I could get in and not damage the Fit. Having a concierge like Jason is truly an added convenience for your customers. Joan and Jason are just 2 of the reasons I come to Scholfield Honda.

Charlotte W.

November 11th, 2011

Dear Mr. Scholfield,

My parents bought two new vehicles from Scholfield Honda in the past, so I've experienced first hand the level of professionalism this company gives to customers, especially females like my mother and me.  When we were starting our young professionals service group, Rotaract Club of Wichita, we approached the staff to let us use their meeting room.  They did not hesitate to help our service organization and allowed us to use the space for nearly a year.  Every time we entered the doors of Scholfield Honda, the staff would graciously greet us, even though we were not there to buy a vehicle.  The facilities were always clean and the staff always sent us off with a smile.  I hope that you will highly consider Scholfield Honda for this award.  

Thanks,
Lily

November 9th, 2011

Dear Mr. Scholfield,

I have enjoyed the service I received at Scholfield on the previous CR-V.  Over the last five years, the service experience at Scholfield, partricularly with Padraic, was almost as important in my choosing this year to consider another CR-V as was the reliability of the CR-V itself. Anyway, it came down this time to a CR-V vs. a Ford Escape.  I went to the Ford dealership first, and then to Scholfield, and while the new CR-V drove better than the Escape, the experience the moment I walked in your dealership having just left Ford was an immensely positive experience.  The greeting by the receptionist, then Hai the salesman, then Brodie the manager. . ., plus the coffee, the lounge and the wi-fi while I waited for them to do some checking. . . well, they were all first-class. And while I know now (after pressing him. . . he didn't want to admit) that I was Hai Nguyen's first sale, I just can't say enough good things about the guy.  Yes, he had to ask some others to get the answers to some of my pickiest questions, but the point is that he DID ask, he DID get back to me on everything I asked, and he didn't forget even one thing!  Besides that, he's just a nice guy.

Thank you very much,

Keith M.

November 7th, 2011

Dear Mr. Scholfield,

I know you always hear the negative on situations but this time its all about the positive!!! I was in recently to have many items taken care of on my beige 2 door 2007 Honda Accord EX V6 Coupe. I wanted to email you and share with you how lucky you are to have a team under Steve Kramer's leadership working with and for you. Let me start out by saying I have very high expectations and Steve and Team blew me away!! I originally called to have my car fully detailed and I scheduled for the deluxe package. When I brought my car in I was informed it was time to have my brakes flushed, balance, rotate, alignment etc. I told John lets do it all while my car is here to make it easier on all of us. He also greeted me with a smile and asked how my morning was going and at 7am to be that happy, I was impressed right away. He politely explained everything to me and why it was time to have everything done. I asked about a rental car and he told me that he sets it up but will walk with me to see Chad with Enterprise and get me back on the road.

 

The day goes on and around 5pm I got a call from Shane stating everything is ready and when I am ready my car will be waiting for me. I asked Shane is there anything I need to be aware of and he stated "no" that everything looked good. Around 530pm I showed up at the service to be greeted again by John and Shane who both smiled and said "hello" and my car was waiting. I was walked over to pay for my vehicle; John proceeded to explain what was all done and how good everything looked. He asked if my car is pulled into a garage at night and I told him "no" it sits outside. John stated I needed to pull the mats out of my trunk and let them dry some more before I put them on the floors. I asked how the detail went and he stated "good" they were able to remove all the areas I wanted extra attention paid to.

 

When I got home I popped my hood, trunk and opened my doors to fully examine my car. MY CAR HAS NOT LOOKED THIS GOOD SINCE THE DAY I BOUGHT IT FROM YOU!!!! WOW doesn't even begin to explain how happy I am with my car!! I always purchase brand new cars from you and I am very tough on vehicles because of my job. I can tell you that I have many friends who have seen my car and they are impressed with how beautiful my car looks. Your detail team has blown me away with the incredible job they did. I had some stains/markings that I didn't think they would be able to get out and they did.

 

Every time I look at my car it puts a very big smile on my face and I love it more now then the day I bought it. Everyone in the service and detail side is absolutely fabulous!!! I have a couple friends who drive Mercedes and have gone to there detail side?.after seeing my car they are coming to Honda!! I know its all in the family but they were blown away how good my engine, inside, body and trunk looked after my car was detailed and treated by Honda. I want you to know that you will always have a loyal customer as long as you have Steve Kramer and team is there. I love the fact that everyone is friendly, smiles and says "hi" to you when they see you. They also know your name and vehicle. I wanted to share my great experience with Scholfield Honda East.

 

Warmest Regards

Sally S.

Central Kansas Podiatry Associates

October 16th, 2011

Dear Mr. Scholfield,

I would like to give your service center nothing but high remarks.  Padraic, and the rest of the team when he is not available, in your Honda service line as been exceptional and has always tried us with the highest respect and ensure he meets our needs.

I tip my hat to Scholfield Honda Dealerships!  I have purchased or dealt with you over the past 12 vehicles and again- have been more then please.

Thank you,

Larry & Pam L.
Andover, KS

October 11th, 2011

Dear Mr. Scholfield,

My brother and I brought an old Honda, 2004 to be put on the computer this past week. I wanted you to know that we thought we received top notch service, friendly and professional. The vehicle runs VERY well now. Thanks so much. Also, please tell Chase he is a pleasure to deal and work with on the phone. 

 

Have a Great Day,

 

Tammy

October 7th, 2011

Dear  Mr.  Scholfield,

       I  am  a  95 year  old  man  who  has  been  driving Honda  Accords  for  several   years.   As  far  as  I  am  concerned,  it's  the  best  road  car  and  the  most  reliable  car  that  I  have  ever  driven. 
       In  addition  to  that,  your  service  staff  is  excellent   in  every  category  of  functioning.   I  have  always  had  my   Honda  serviced  on  a  regular  basis  as  recommended  by  the  Honda  Manual.   Today,  I  had  my  car  in  for  servicing    and   Matt  Caton,  Service  Advisor,  as  usual,  put  it  back  in  tiptop  condition.    I  have  always  been  impressed  by  the  excellent  work  done  by  your  staff.   Besides  being  very   efficient,  they   are  also  very  nice,  polite,  and  compassionate.  Today  I  met  a  new  employee  named  Jason  Shire,   and  want  you  to  know   that  he  appears  to  meet  the  high  standards  of  your  service  department.

         I  would  like  to  thank  you  and  your  staff   for the  excellent   service  I  have  experienced  over  the  past  29   years.

                                                   
Sincerely,

Gioacchino  C.

October 4th, 2011

Dear Mr Scholfield,

When I arrived home in Gig Harbor, WA, yesterday afternoon, the owner, Roger Scholfield, had left a message for me to return the call. I want to let you know that I was very pleased with the job.  The detailing was done beautifully. And thank you, Roger, for the call!

The service departments have come a long way since 25 years ago.  The waiting rooms are actually pleasant!

Neal V.

September 24th, 2011

Dear Mr. Scholfield,

Please pass my compliments on to the receptionist (Charissa) at your east store.  I just spoke with her regarding a recall issue on my Accord and she was very professional and courteous with me on the phone.

David H.

September 22, 2011

Dear Mr. Scholfield,

A few weeks ago I brought our car (2007 Pilot) in for a routine oil change on the east side of Wichita. However, it seemed like what could go wrong, went wrong. Customer service is a funny thing. If it's good, you will keep coming back but if it's bad you'll never visiting the place of business again. I was fortunate to have had the opportunity to work with Nel and she took care of me throughout the entire process. She took the time to explain what was wrong, discuss my options, and helped rationalize the 'pain' in spending 4 times more than I anticipated. 

In our office we have a monthly award that recognizes an employee that makes a "Raving Fan" out of our customers. I'm embarrassed this note is nearly two months late but Nel made a raving fan out of me.

Thank you!

Bob M.

September 13th, 2011

Dear Mr. Scholfield,

I just wanted to thank you so much for the excellent service I received yesterday from Padraic O'Donnell and the head technician (I don't remember his name, but please ask Padraic if you're not sure who it was). They were incredibly kind to see me on such short notice since I was heading out of the state. They helped me with the situation, ran my car through the car wash, and were overall very kind (even knowing that I was leaving Wichita permanently). I am happy to know that if I return to Wichita, I have a Honda dealership that really caters to its customers. Thanks so much, and I can't interate enough how impressed I was with your service staff. 

Allen

September 10, 2011

Dear Mr. Scholfield,

I want to share with you that your service department at both Honda locations is the best in Wichita.  I have tried other places and have been very disappointed.  I will not go anywhere else for service on my vehicles.  I feel they are very knowledgeable, thorough,  helpful and very friendly. I appreciate them very much.

 

Lori & Don R.

September 2, 2011

Dear Mr. Scholfield,

The experience I had with the service manager, Steve Carmer, was excellent. He took care of my issues and was extremely professional and helpful. As a result of my experience with him, I will likely buy another car at Scholfield. I am a current owner of two Hondas- I have always been pleased with them and now I'm purchasing them for my kids to drive! I appreciate the care that I received on this visit and it was due to Steve. He is a great representative of your company.

Gavin Seiler

Andale, KS

August 27, 2011

Dear Mr. Scholfield,

Just a note to affirm you and your staff for the positive and professional experience we enjoyed at your business recently. Dave Bloir worked with us again, this time in securing a Honda Fit. We find him genuine and honest, and those traits of integrity are invaluable. We appreciate his courteous follow-through which he provides without being overbearing.

Ron was impeccably organized and prepared for our closing. Very impressive.

We have purchased from both your Acura and Honda dealerships in Wichita, and I want to thank you for the imbedded professional dignity your sales staff demonstrate.

And for what it's worth, my little 2011 Honda Fit is a blast to drive!

It was a pleasure meeting you, Roger, and doing business with Scholfield

Honda. Thank  you.

Barbara Burns

August 20, 2011

Dear Mr. Scholfield,

I got my oil changed in your Express Service this morning and once again the service was outstanding.  Your people are incredibly pleasant and courteous.

Ken Clifford

KWCH TV

August 14, 2011

Dear Mr. Scholfield,

I wanted to take the time and send you a Thank You letter regarding my recent purchase of my 3rd Honda.  My friend Amy Gepner referred me to you.  Thank you for making the personal phone call to me and asking me what my needs were.  I was able to come out and test drive a few vehicles.  I was able to find a great 2009 Honda Accord Coupe with VERY low miles.  I had gotten a deal that I could not refuse!  Kudos to Greg, your manager, to Brandon, your sales person, and to Ron, in finance.   And I also wanted to mention Padriac was exceptionally wonderful in the Service Dept. 

You guys made my car buying experience a non stressful, easy going, and kind of fun! 

Please pass on the good job to your sales team.  Being in sales myself, it's always a pleasure and a great thing to hear great praise from customers.  Keep up the good work!

Victoria T. Nguyen

360 Wichita

Aug 11, 2011

Dear Mr. Scholfield,

I recently bought a 2010 Toyota Tacoma from your dealership.  The experience of buying from Scholfield couldn't have been any better.  Brandon Thornton and Tom Mahon worked with me at a pace and comfort level that I wasn't expecting from a dealership, of which made me want to buy a vehicle from Scholfield.  Even though it took me a while to make sure buying the vehicle was the right decision for me, the experience was dealt with a no pressure and a no upselling environment.  Both guys let me make a decision I was comfortable with and treated me with the utmost respect.  The next time I buy a vehicle Scholfield will be the first place I go to. 

Thank you for making the buying experience one I didn't regret and one that made me even more happy that I did it.  I couldn't be more happy about the vehicle I purchased.  

You run a good ship.

            Ross Berry

July 29th, 2011

Dear Mr. Scholfield,

I wanted to pass on a word of thanks for one of your employee's who I just spent about 15 minutes on the phone with.  To provide a little background . . .  I have been talking with a lot of dealerships lately as well as insurance people as we have recently had to replace our beloved van due to it being totaled a few weeks ago.  We just replaced it with a 2005 Odyssey. This brings us back to the Honda family.  My wife owned a 1996 Civic since new and we had good experiences with your service department throughout its life.  I had a lot of questions for Nel and she was very well spoken and communicated very clearly and professionally answers to my questions.   We are set up to come in next Tuesday and have your technicians take a look.

Thanks for having well trained professional people working for your team.

Chad

July 21st, 2011

Dear Mr. Scholfield,

Thank you for the follow up call. I love my new CR-V. I knew this was what I should have done 3 years ago, so am really glad I finally did it.
As always, everyone at Scholfield is top notch and I appreciate how well I am always treated.

Thank you again
Carol Carlisle

July 12, 2011

Dear Mr. Scholfield,

This past weekend my 2003 green element went past the 100,000 mile mark.  I believe this is in great part due to your service department since they have completed all the service work since it was new (we also bought it new from your store).  I personally look forward to the next 100,000 drive on this wonderful vehicle.  Please pass on my thanks and regards to your entire service team - there is no comparison to other Wichita dealers in terms of honesty & fairness - terms not usually associated with any car dealership....  We also love our 2006 Odyssey. Thanks and have a good July, 

Barney T.

July 6th, 2011

Dear Mr. Scholfield,

The experience I had with the service manager, Steve Carmer, was excellent. He took care of my issues and was extremely professional and helpful. As a result of my experience with him, I will likely buy another car at Scholfield. I am a current owner of two Hondas- I have always been pleased with them and now I'm purchasing them for my kids to drive! I appreciate the care that I received on this visit and it was due to Steve. He is a great representative of your company.

Gavin Seiler

Andale, KS

June 17th, 2011

Dear Mr. Scholfield,

Just a note to affirm you and your staff for the positive and professional experience we enjoyed at your business recently. Dave Bloir worked with us again, this time in securing a Honda Fit. We find him genuine and honest, and those traits of integrity are invaluable. We appreciate his courteous follow-through which he provides without being overbearing.

Ron was impeccably organized and prepared for our closing. Very impressive.

We have purchased from both your Acura and Honda dealerships in Wichita, and I want to thank you for the imbedded professional dignity your sales staff demonstrate.

And for what it's worth, my little 2011 Honda Fit is a blast to drive!

It was a pleasure meeting you, Roger, and doing business with Scholfield Honda.

 Thank  you,

Barbara Burns

June 6th, 2011

Dear Mr. Scholfield,

I got my oil changed in your Express Service this morning and once again the service was outstanding.  Your people are incredibly pleasant and courteous.

Ken Clifford

KWCH TV

May 21st, 2011

Dear Mr. Scholfield,

I wanted to take the time and send you a Thank You letter regarding my recent purchase of my 3rd Honda.  My friend Amy Gepner referred me to you.  Thank you for making the personal phone call to me and asking me what my needs were.  I was able to come out and test drive a few vehicles.  I was able to find a great 2009 Honda Accord Coupe with VERY low miles.  I had gotten a deal that I could not refuse!  Kudos to Greg, your manager, to Brandon, your sales person, and to Ron, in finance.   And I also wanted to mention Padriac was exceptionally wonderful in the Service Dept. 

You guys made my car buying experience a non stressful, easy going, and kind of fun! 

Please pass on the good job to your sales team.  Being in sales myself, it's always a pleasure and a great thing to hear great praise from customers.  Keep up the good work!

Victoria T. Nguyen

360 Wichita

May 13th, 2011

Dear Mr. Scholfield,

I recently purchased a used car from Scholfield Honda.  I would like to compliment your staff for exceptional customer service.  Brad Cox, Mike Henderson, and Drew Droegemeier all gave outstanding customer service.

Connie Drake

April 16th, 2011

Dear Mr. Scholfield,

How do you maintain such a wonderful service department? I wanted to send a positive letter from my last visit. I wanted to put in a good word for Matt Caton, since he is now my service advisor, and of course Padraic Odonnell, who is always personable and helpful. You have always taken care of me even when unfortunate things happen. Thank you for always being there. Oh wait, Debra Carson is absolutely super with smoothing over the problems and keeping the smiles on customer's faces. You have one heck of a team- keep it up!

Sheila Campbell

April 7th, 2011

Dear Mr. Scholfield,

Thanks for helping my daughter, Christine Pappas, purchase her first new vehicle. Since I couldn't be there to help her- I appreciated everything Rick Jabara and your staff did to make this a good experience for her. She is very happy with her new van!

Dick Haines

March 22th, 2011

Dear Mr Scholfield,

I recently had service done on my 2007 Accord at Scholfield Honda East. I wanted to recognize the efforts of your Service Consultant, Josh Hanson. Josh took the time and effort necessary to understand and coordinate some confusing circumstances and worked very diligently to communicate both internally at Scholfield and with me to our mutual satisfaction. I greatly appreciate the professionalism and communication skills that Josh exhibited and his patience in working to understand the situation and work to a resolution. In a time when customer service unfortunately often seems to be a "thing of the past," I wanted to recognize Josh's outstanding effort.

Michael Sloup

March 13th, 2011

Dear Mr Scholfield,

I am writing you today to let you know about the great service that I received from Brian Watkins. My husband and I have purchased 4 cars from Brian over the last 2 years and with each car purchase Brian has gone out of his way to make sure that we have a great experience. I am sure you know what a great employee you have in Brian, but being in sales myself, I know it is always a good thing to hear from happy customers. I will continue to send business Brian's direction whenever the opportunity comes along, as I know that he will give them the attention that they deserve.

Kim Harth
KAKE TV

February 25th, 2011

Good Morning Roger

Hope you and your family are doing well. Cox Communications had a blind customer focus session with Wichita customers the week of 1/31.  A total of 9 customers were in this session. One question that they were asked was to describe a "Wow" experience that they had associated with Customer Service.   

One customer mentioned Scholfield Honda.

The summary of what this customer said was:

-Experience was directly with Service
-During the visit he was repeatedly asked by other Schofield Honda personnel if he needed anything ? sales people cared about his experience as well
-Service people kept him informed of service journey, expected cost, time, etc.
-Total team effort to take care of him.   Made sure he was taken care of ? they Care.

Koodoos to you and your team ? Well done!!

Scott Gepner
Director
Cox Communications

February 24th, 2011

The Service Staff At Scholfield Honda Are Incredible. Debra,matt And Padriac Have Gone Above And Beyond Any Expectations I Have Had Of A Car Dealership. We Were So Impressed With Them That We Replaced My Wife's Vehicle Through This Dealership Based Upon That First Service Visit. They Have Earned Two More Lifetime Customers!! Thank You Guys So Much

Bill M.

I Have Gone To Scholfield Honda For A Really Long Time. I Have Always Been Very Satisfied With Everything They Do.

Martha C.

 I Always Have A Good Experience With Scholfield Honda

Matt K.

Scholfield Honda Was Very Friendly And Helpful. They Got The Repair Done Correctly.

Debi P.

It Was Fast And Friendly Service!

Andy S.

Scholfield Honda Answered All My Questions And Were Prompt With Their Service. I Went To Firestone Before Honda, And They Had A One Hour Wait. Honda Did Not Have One.

Havier J.

Scholfield Honda Always Gives Me Good Service. I Have Never Been Dissatisfied With Anything They Have Done.

Lynda H.

Scholfield Honda Gave Me Excellent Care!

Rodney S.

Scholfield Honda Took Care Of Me And Told Me Everything That They Would Do. They Did It In A Timely Manner. It Was Great.

Larry W.

Scholfield Honda Has Always Done A Good Job. I Appreciate It And Even When They Make A Mistake, They Take Care Of It

Leonard B.

Scholfield Honda Has A Good Attitude There. Everyone Is On A Good Level There, And I Like That. They Have A Really Positive Work Environment.

Kent N.

Dear Mr. Scholfield,

We were in Monday to have our CR-V serviced for the first time. First of all, we like the CR-V so much.

I wanted to tell you about Debra Carson. While waiting, we wanted to purchase a few items. She was most helpful and such a pleasant lady.

My husband and I were getting the key protectors for the CR-V, when Debra found out I was a breast cancer survivor- she paid for my pink protector. I could not believe someone would ever do that. She truly touched our hearts.

I just wanted to let you know how highly we think of your staff. From Brian Watkins who sold us our CR-V to the service people and especially Debra.

I already told my husband if gas goes to $4.00 a gallon I am coming back in for a Honda Fit.

Sincerely,

Mary Lou Compton

February 10th, 2011

Mr.Scholfield,

On January 18th the VTM-4 light came on. I needed to leave town for Kansas City on the 20th. I called Doug early AM on the 19th. He said bring the car right over and he would personally take a look at it. Doug had to order a part, so I took the car and returned later at 4:00PM. Doug had the new part installed by 4:45. I want to say thank you to Doug Faulkner for his personal attention to my problem. He exemplifies that there still are people who care about the customer, and the company they work for. So many times it has been my experience that service people are just going "through the motions".

Cliff and Karen Nielsen

February 2, 2011

Mr.Scholfield,

Thank you again for helping us yesterday.

I wasn't for sure how everything was going to go, but it was obvious that your entire staff, with some quick thinking and professional follow through, pitched in to resolve the issue. I truly appreciate everyone's efforts yesterday! 

Bridgette is tickled to death with the Pilot and couldn't be happier. It was just a great experience all the way around.

Please tell Greg THANK YOU as well for all his efforts. Much appreciated.

Have a great Holiday Season!!
Thank you very much Roger.

Todd & Bridgette

December 17th, 2010

Mr.Scholfield,

I wanted to express my appreciation for the service I received earlier this month from your dealership.  Vinnie was a great salesperson who was more concerned with my comfort level and needs than making the sale.  Ron Godwin did a nice job closing the financials.  

I also am appreciative of Diane Macnicol, Director of First Impressions, who helped me with my title and the gentleman in the service department who looked over my concern of a raised sunroof gasket.  I know that if I have concerns in the future, they will be taken care of quickly and to my satisfaction.

It was wonderful seeing Roger and officially meeting him after hearing months of pleasant comments from my husband concerning their YMCA experiences with him and my daughter's positive contact with his daughter at Andover High.  Roger, you run a top notch organization and I surely will steer my friends to your dealership!

Jennifer Endsley

October 14th, 2010

Mr.Scholfield,

I purchased a new Honda Accord from your dealership.  I would like to express my appreciation to everyone there who assisted me but especially to Brian Watkins who treated me with patience, courtesy and "going the extra mile" to make the purchase a positive experience.  He is an asset to your organization.  Be assured I will recommend Scholfield Honda and Brian to my friends.

Donna Wilmeth

September 22, 2010

Mr. Scholfield,

Nila and I came into your Honda dealership looking at vans. We wanted a 2 or 3 years old, low mileage.

Peter Boyle met us and showed us several vans. The atmosphere was very relaxed and we desided on a New Honda Odyssey. It was very easy and no pressure. I like the van we bought.

I would tell anyone to go to Scholfield Honda, it worked for us. We liked all of the people that we met there. If I live long enough I will come back to Scholfield Honda. (This is our FIRST new vehicle EVER.)

Thank you,

Gilford & Nila (72 years old)

August 20, 2010

Mr. Scholfield,

Thank you for the wonderful service that I recieved concerning confusion on replacement wiper blades. I was initally dreading the conversation that I was going to have with the Parts Department.

However, Andrew was very receptive and sincerely was listening to the problem that I was explaining. This is my 3rd Honda from Scholfield and I don't know why I was surprised by the service. Doug and the crew have ALWAYS been jewels to work with on car matters. Thank you for your continued excellent service department!

Thank you,

Karla Kreutzer

May 20th, 2010

Mr. Scholfield,

I wanted to let you know about the excellent service I received from your "service department."
 
Matt Parks took care of my car and me when I came in last Thursday with a strange noise in the right back area which occurred, sometimes, when I would drive over bumps. He and two other young men, who I talked with at various times, never made me feel as if I was, "just a woman (elderly - 75) who was hearing things. Their politeness is refreshing.
 
Then Ryan Smith from the repair area came and drove my car - and thankfully, the noises did occur. I want to thank him, also, for his persistence in finding the spots where the noise was coming from - and fixing it, which entailed him having to ride around in the trunk of the car.
 
This "caring" attitude has occurred every time I have brought in my car for service, which is one of the reasons why I purchased my second Honda from you last year.
 
The ladies at the "cashier" desk, Holly and Debra, are also very courteous and friendly.
 
Anyway, congratulations to you, for having these caring employees.
 
Many thanks,

Dana G

Mr. Scholfield,

   I am taking the time to let you know of the excellent service I
received from your service manager Jason Reitmayer.  I have a 99 Honda
Accord that I took into your West side service for an oil leak.  The
problem was found (head gasket cylinder/seal) and resolved or so I
thought.  About three weeks later the hose from radiator to engine blew
(I had new hoses, clamps, and belts installed) spraying coolant all over
the engine.  When I contacted Jason about this and explained what
happened, he stated he would resolve the problem.  I was given a loaner
vehicle and Honda service came and picked up my vehicle.  Jason kept me
informed daily as to progress on what was happening and possible
resolution.  The problem was found (cracked block) and fixed.

I wanted to let you know because of service I received from Jason and
warranty on Honda Service/Parts I will continue to tell people of
excellent service I received.  It is refreshing to know that in this
uncertain economic downturn that some people/companies stand by their
work and are willing to work with their costumers.  In the future I will
continue to purchase Honda vehicles

Thank You again for your time

Mark L.

Mr. Scholfield,

In November 2008 I purchased a 2002 CRV and a 2006 Pilot.  I gave Tyler a
pretty bad time when negotiating on the CRV,  I could not get the price I
wanted and I ended up walking out without buying it.  The next day I
received a call from you--something you said and the fact that this was the
only CRV we could find that had a beige interior brought us back to  the
agency.  Everyone we came in contact with seemed like they were really there
to make the customer happy. Tyler, Kelly, the receptionist and of course
you.  I had never had the owner of an New Car agency get involved in the
sale.

A couple of weeks later we discovered a vibration in the Pilot at 65mph and
above, and we also had trouble starting it.  I made an appointment, brought
it to the agency , Steve the service writer was a good listener, when I
explained the problem and asked that he ride with me, he called one of your
techs(wish I could think of his name because he was really good) we got in
the car, he agreed we had a problem, asked to keep the  care  to give him
more time to diagnose the problem, it turned out it was a problem with the
"B" pipe whatever that is, they did have to order the part, it came in they
fixed the pipe and replace all of the keys as there was a problem with the
chip. 

I was impressed that Steve had been there for 10 years.  Everyone I dealt
with was courteous and respectful.  This was all covered by Honda which made it even better.  I feel I have 2 quality cars and a quality dealership to
deal with. 

THANK YOU

Byron W

Mr. Scholfield,

Okay this is my story and I'm sticking to it!  There once was a nice girl named Paige who met Roger Schofield one unassuming morning around 7:30 on an innocent Thursday.  In the course of casual conversation the nice girl said that her darling daughter was looking for a car around 5000 dollars and if he were to hear of anything to let her know.  Well, needless to say, with in a few hours Paige got a call from Roger saying that he had found the best car in all the land, but being that it was of superior quality and had just received the car on  trade only a few hours previous it would surely bring the most reasonable price of 7950.  Hmmmmmm, thought Paige...( actually her real thought was that she should have told King Roger that her daughter only wanted to spend 2000 on a car...  :)  So Roger, insisted that Paige come in to see the car as soon as possible and right now would be best as he didn't know how long he could hold off the other salesmen from swooping up this fine specimen of a vehicle because it surely wouldn't last long, he was also sure to give fair warning that it would be gone by the weekend if not the end of the day so I really needed to hurry!!!  I explained that I was preparing for company coming in from New York the next day, I was in the middle of doing all my baking and that I would not have one free moment to come down to the dealership till at least the next day if not Monday.  Oh no, no, no that just would not do, so Roger summoned Prince Sebastian and told the lovely Paige that he would have the car to HER  at her house in the next 20 minutes for her to see and drive !!!  As promised, the door bell rang and the Lady of the House was met with a big smile and a warm handshake at the front door.  Since Paiges hands were spotted with remnants of the dough she had been slaving away over she decided it best to have the young Sebastian do the driving while she enjoyed the ride from the passengers seat as she relaxed in the cool air conditioned car with the Fall sun coming thru the window as her cookies were baking in the oven.  ( Insert an "Awwwww" for effect here :)  It was a true Calgon moment to stop from the hectic pace of the day...and, this was all before noon mind you !!!  Paige quickly realized the creative marketing mastermind at work and saw that Schofield Honda was doing business a little differently from the other guys in town.  A personal touch always sets you apart from the other Guys !!!  So after a quick spin around the neighborhood, the deal had been made, just a few details left to hammer out and papers to sign.  Sebastians congenial personality was a big bonus in making the customer feel trusting and comfortable.  Paige was able to get back to her task at hand and the process did not interrupt her day to badly.  She soon realized that she had met Roger for the first time in her life before breakfast and had bought a car from him before lunch !  ...whew, he's good!  The next day,  paperwork was prepared by the efficient Bryce ( sorry if that is not the right name then please insert correctly) and was ready for Paige to come in and sign, sign ,sign and be outta there in about 20-30 minutes on the way back from picking up company at the airport and rejoin her guests in time for dinner.  Sebastian made sure that everything was in order so it could go as expeditiously as possible as he was acutely aware of the customers time frame.  So after dinner that night, everyone was retiring to the Family Room and Paige started rehashing this whirlwind story of the past 36 hours to her guests not leaving one detail unturned, when from no where  and as if on cue, Paige starts hearing Rogers voice from behind her.  She quickly realized during her 180 degree pivot that Roger was practically life size in the Family room on the 60 inch Plasma Flat Screen !!! It was all so surreal that it felt like time was falling into slow motion as she watched her arm raise an accusing finger pointing to the tv proclaiming "Thats HIM, thats the ONE, he's the GUY that just sold me the car"  Everyone burst into laughter and thought that the moment could earn millions being auctioned off to Sitcomville!  And we all lived happily ever after, ... and Paiges baked goods were simply divine...as usual !!! :)  The End!

Paige

Mr. Scholfield,
 
I want to thank Vinnie Koc for taking good car of my Honda when I come in for service and always being there for me when I need help!
 

Salome and Sammy

Mr. Scholfield,
 
I want to say a big thank you to our salesman, Chris Moore for all his help, patience and values assistance over the past several weeks.  He is a caring thoughtful person .
 

Charlie and Yvonne Kirker

Mr. Scholfield,

It was a pleasure meeting you. As I told you then, I had a very satisfying visit to your east side dealership yesterday thanks to the exceptional service provided by Terry Hollinger, Tom Mahon and Drew Droegemeier. Each of these individuals went above and beyond the call of duty to make sure that my car trading experience left nothing to be desired.Terry, Tom and Drew made sure that I had all the information I needed regarding the transaction. I was extremely impressed by the knowledge, courtesy and professionalism of all three of these gentlemen. They are outstanding representatives of your dealership.
 

Bryan D.

Mr. Scholfield,
 
I want to thank you for all the kindness shown me when I had my car fixed at your shop.  It's nice to know that there are "good" people like you in business!
 
God Bless All of You
 

Jackie S.

Mr. Scholfield,

Will you please allow me to give some special thanks to members of the Scholfield team who clearly went above and beyond the call of duty.  As you know, we recently purchased our 7th Scholfield Honda vehicle - a 2000 Odyssey.  We picked it up on Thursday and promptly put it to good use on a SCUBA weekend trip.

 

Unfortunately, as we drove back into town Sunday afternoon, the transmission began acting up.  And by the time we made it to the house, we clearly had a major failure.  We dropped the van off at your shop Monday morning.

 

The news was not good - a new transmission was needed.  I prepared myself for the bad news but there wasn't any!  Tom Mahon said that all would be taken care of because the vehicle had broken down the first time we used it.  I was really astounded at this!

 

We were told the van would be ready Friday afternoon and my wife made plans to pick it up - we needed it to move furniture from my Dad's place that weekend.  At about 5PM Friday, she got a call from Matt Parks.  Matt explained that it was quite ready - they needed about another hour because when test driving the new transmission they discovered a problem with the brakes.  Matt and Brad Fullbright stayed late on a Friday night to get the repairs completed and the van was ready at 6PM.

 

We then were shocked again when we were told that the repair on the brakes was taken care of, too.

 

Roger, even though we have gotten used to great customer service at Scholfield Honda, this experience was truly above and beyond the call of duty.  I think special recognition is due to Matt, Brad and Tom for their total commitment to "making it right" by the customer.

 

Thanks very much,

David F.

Mr. Scholfield,

My family and I are repeat customers of Schofield Honda and Acura.  I recently brought my 02 Acura in for service at the Honda location.  I would like to commend a couple of your people.
 
Patrick was the service adviser and was cheerful, helpful and informative.  Thank you.
 
When I picked up my auto, unfortunately, it wouldn't start!  Matt figured out the problem, made a call for me regarding a new battery, and helped me get on my way in a timely manner.
 
Good service  is noticed and appreciated.  Good service and kindness were both extended to me.
 
Please thank Patrick and Matt.
 

Gayle J.

Mr. Scholfield,
 
My husband and I purchased a new Honda Civic on Saturday from your dealership.  We are very pleased with the car and with the service we received from your employees.  Dave Bloir has been very accommodating; he took care of every detail.  Give that man a raise!  And the gentleman in the finance department was very pleasant and made the loan process a smooth one.
 
Over the years, our family has purchased four Scholfield Hondas.  We drove our Accord for ten years with no problems.  Our son, Ben purchased a Civic from you several years ago.  He had an accident on 135 about two years ago.  Two cars t-boned him on the highway.  Because he had his seat belt on and because of the safety features in his car (and some good defensive driving), Ben walked away from that accident without a scratch.  He has since purchased a new Civic in Kansas City.  He's sold on Hondas for life.
 
Two years ago, we purchased a new CRV which my husband enjoys very much.  It's been a great traveling car and got us to and from our other son's wedding in Arizona comfortably and safely just a few weeks ago.  When we decided to trade in my Infiniti, the choice for our next car was easy.  After careful research, we found that a new Civic was the best buy for safety, reliability and fuel efficiency. And, it's a lot of fun to drive.  At this point, we're thinking we should sign up for the Scholfield family plan :-)  You sell the best products on the market, that's why we continue to buy Hondas.  We could make our purchases somewhere else, but your company provides the best service in town.
 
I manage a nonprofit organization and am responsible for the services we provide.  In my position, the complaints come to my desk.  I imagine that happens to you too.  So I thought you would appreciate hearing from a very happy customer.
 
Thank you for being a part of the Wichita business community for so many years and for your exemplary service.  All of you are appreciated.
 
 

Robert and Anne

Mr. Scholfield,

I am sorry to be so neglectful in thanking  you and Jason Reitmayer for all that was done for me when I brought in my Honda Civic Hybrid. I was in total shock when Jason called to tell me that the problem I was having was in my air conditioner. My car is over the warranty and I would have to pay more that $900.00 for the repairs. Since my car had low millage and was a 2004. Jason told me he would call Honda as he said he hadn't seen a Civic Hybrid with this problem and that it shouldn't have happened because of the car's age and millage. I was so happy when he called me and told me that there would be no charge for the service or the parts. I own a Honda accord 94 and a 86 accord. My grandsons have been driving them and except for the hail damage on the 86 everything is still OK. That is the biggest reason I own Honda's
I bought all of these when they were new, after my daughter and I both drove used Honda's and were so happy with them. Thank you again so much.

Marilyn D.

Mr. Scholfied,

I would like to thank you again for everything you did to make my new car purchase such a wonderful experience. I am thrilled with my new car.

I can not say enough about your outstanding sales staff. Working with Chevis was such a pleasure. He is exceptional along with the rest of your team.

I have and will tell everyone about my wonderful experience and tell them there is no where else to buy a car. Thank you!

Esther M.

Mr. Scholfield,

My wife and I couldn't be more pleased with the services Scholfield Honda has provided for us.  Scholfield has a great staff and we have dealt with several people since the purchase of our first Honda and couldn't be more pleased.   You have been very patient with the number of calls I've made to your office and I very much appreciate that.  Patience a lot of times is difficult to find these days.  On several occasions, I've also spoken with Ron and he has been great as well.

 
Have a great day and keep up the great work!

David S.

I would like to thank you and your sales team at Scholfield Honda in Wichita, KS. I have came in 2 times now once on a used car and then on a new Element. I really liked that I didn't have a high pressure salesman on my back. After all the one term I had to hear is "what is it going to take to put you in this car today."  I didn't hear that with your team and that is great cause well, I would have left. Your team showed professionalism and confidence in the sale of my Element.




Tim T.

I just wanted to let you know what a great customer service experience I recently had with Ray Campbell.  I work for Westar Energy and we were using the Green Zone room for training.  I asked Ray where the closest car wash was because my company van was dirty.  He offered to clean it for me using Scholfield's car wash.  That was very unexpected and very much appreciated, as I was on my way to Topeka for a meeting.

Thank you Ray!  You made my day!

Katie R.